This policy covers refunds for physical products purchased through SIRR Market and for paid subscriptions to SIRR services.
1. Physical Products — 7-Day Withdrawal
You may withdraw from a purchase within 7 calendar days of receipt for any reason, provided the item is unused and in its original packaging. Email support@sirr.app with your order number to start a return.
2. Damaged, Defective or Wrong Items
If a product arrives damaged, defective, or different from what you ordered, contact us within 14 days of receipt with photos. We arrange a free return and full refund or replacement.
3. Items That Cannot Be Returned
- Personal hygiene items and opened cosmetics.
- Perishable or custom-made goods, and digital downloads once accessed.
- Items damaged by misuse after delivery.
4. Refund Method & Timing
Refunds are issued to the original payment method within 7 working days after we receive and inspect the returned item. Banks may take an additional 3–10 days to credit your account.
5. Subscription Billing
- Paid subscriptions renew automatically at the end of each billing period until cancelled.
- You may cancel at any time from Account Settings; access continues until the end of the current paid period.
- Recurring charges after cancellation are refunded in full when reported within 14 days.
- Partial-period refunds for cancellations mid-cycle are provided only where required by local law.
- Free-trial subscriptions convert to paid at the end of the trial unless cancelled beforehand.
6. Third-Party Sellers
Where a product is sold by an independent Seller, this policy is the minimum the Seller must honour. Refund requests are first routed to the Seller; if they do not respond within 5 working days, SIRR mediates and, where the dispute is in your favour, refunds you directly.